Contact Us
Thanks for stopping by. Whether you have spotted something that needs fixing, want to share an idea, or simply have a question, we would be glad to hear from you. Every message is read by a real person, and we aim to reply as quickly and clearly as we can.
How to Reach Us
The simplest way to get in touch is by email. Write to us at [email protected] and a member of our team will pick up your message. We usually respond within two to three working days, although it can take a little longer at busy times or over bank holidays.
What You Can Contact Us About
We welcome all kinds of messages. Some of the most common reasons people write to us include:
- Corrections: if you think something on the site is out of date or incorrect, please tell us which page and what you noticed.
- General questions: if something we have written is unclear, we are happy to explain it in plainer terms.
- Feedback: suggestions about what we could cover, improve or present differently are always useful.
- Partnership or media enquiries: please include your name, organisation and a short summary of your request.
- Technical issues: if a page will not load or a link seems broken, let us know the device and browser you were using.
Tips for a Faster Reply
To help us sort things out quickly, try to include a clear subject line, a link to the page you are writing about, and as much detail as you feel comfortable sharing. Short screenshots can also be helpful. Please do not send passwords, bank details or other sensitive personal information by email, as we will never need them.
What We Can and Cannot Do
We are an independent information website. That means we cannot access, manage or change accounts held with any third-party service, and we are unable to resolve disputes on anyone's behalf. If your question relates to an account elsewhere, the best first step is to contact that provider's own support team directly.
Your Information
When you email us, we only use your details to read and answer your message. You can find out more about how we store and handle personal data in our Privacy Policy. For the rules that apply when using this website, please take a look at our Terms of Use.
Thank You
Every message helps us make this site clearer, more accurate and more useful for everyone who visits. We appreciate you taking the time to reach out, and we look forward to hearing from you.